Shipping policy

Shipping Policy

Store Name: The Luna Lore
Location: Singapore

Thank you for visiting and shopping at The Luna Lore. We aim to provide you with a smooth and reliable shipping experience.

1. Processing Time

All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery.

2. Domestic Shipping (Within Singapore)

We offer standard and express delivery options within Singapore.

  • Standard Shipping: 2–4 business days

  • Express Shipping: 1–2 business days

Shipping rates are calculated at checkout based on order weight and delivery location.

3. International Shipping

We currently offer international shipping to select countries.
Delivery times vary depending on the destination and customs clearance.

  • Estimated Delivery: 7–21 business days

  • Customs & Duties: Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update.

5. Delays & Lost Packages

While we do our best to ensure timely delivery, The Luna Lore is not responsible for shipping delays caused by the carrier, weather, or customs.
If your order appears lost or delayed, please contact us at [insert your support email], and we will assist in locating your package.

6. Incorrect Address

Please double-check your shipping details before completing your order.
If an incorrect address is provided and the package is returned, customers are responsible for additional re-shipping fees.

7. Contact Us

If you have any questions about this Shipping Policy, please contact us at:
📧 support@thelunalore.com
🌍 www.thelunalore.com